Table of Contents
01 Who We Are
D&T International LLC ("we", "us", "our") is a shipping company providing door-to-door delivery services from the United States to Africa. Our website is located at dtinternational.org.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, please contact us at [email protected].
02 Information We Collect
We collect personal information that you voluntarily provide to us when you make a booking, create an account, or contact us. This includes:
| Category | Data Collected | Purpose |
|---|---|---|
| Sender Details | Full name, address, phone number, email | Pickup coordination and communication |
| Recipient Details | Full name, address, phone number, country | Delivery to destination |
| Shipment Details | Item descriptions, estimated values, collection date | Processing and pricing your shipment |
| Payment Information | Payment method (card details handled by Stripe) | Processing payment for services |
| Account Information | Email address, password (encrypted) | Account management and order history |
| Technical Data | IP address, browser type, device information | Website security and performance |
03 How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your shipping bookings
- To send booking confirmations and order status updates by email
- To coordinate pickup from your address in the USA
- To deliver shipments to the recipient's address in Africa
- To process payments securely via Stripe
- To respond to your enquiries and provide customer support
- To comply with legal obligations and prevent fraud
- To improve our website and services
04 How We Share Your Information
We may share your personal information with the following third parties where necessary to fulfill your shipment:
- Shipping partners and carriers: To facilitate the physical transportation of your items.
- Customs authorities: Required by law for international shipments.
- Stripe: Our payment processor — they handle all card transactions securely.
- Email service providers: To send transactional emails such as booking confirmations.
- Law enforcement: When required by law or to protect our legal rights.
All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.
05 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Order and shipment records are retained for a minimum of 7 years for legal and accounting purposes.
- Account information is retained until you request deletion of your account.
- Email communications are retained for up to 3 years.
You may request deletion of your personal data at any time by contacting us at [email protected], subject to any legal retention obligations.
06 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data where applicable.
- Right to portability: Request your data in a structured, machine-readable format.
- Right to object: Object to our processing of your personal data.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
07 Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential cookies: Required for the website to function properly (e.g. shopping cart, login session).
- Performance cookies: Help us understand how visitors interact with our website.
- Preference cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
08 Payment Security
All online payments are processed securely by Stripe, a leading payment processor. D&T International does not store, process, or have access to your full credit or debit card details.
09 Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will take steps to delete such information.
10 Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Polic