Booking & Process
How do I book a shipment?
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Simply go to our Book a Shipment page, enter your email, select your items and quantities, fill in the pickup and recipient details, and confirm your booking. The whole process takes less than 5 minutes.
What information do I need to book?
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You'll need your pickup address in the USA, the recipient's full name and address in Africa, a contact phone number for both parties, and your preferred collection date. Payment can be made online at booking or at the time of collection.
Can I ship multiple items in one booking?
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Yes! You can add as many items as you need in a single booking. Simply click "Add Item" in the booking form to add multiple items across different categories. Each item will be priced individually and your total will be calculated automatically.
Do I need an account to book?
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No account is required to make a booking. You can checkout as a guest. However, creating an account allows you to view your order history and track all your shipments in one place.
Shipping & Delivery
How long does shipping take?
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Sea freight typically takes 4 to 6 weeks from pickup in the USA to delivery in Africa. Air freight is significantly faster. Transit times may vary depending on the destination country and customs processing.
Which countries do you ship to?
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We currently ship to 8 African destinations: Guinea, Senegal, Côte d'Ivoire, Ghana, Mali, Cameroon, Congo Kinshasa, and Nigeria. Contact us if your country is not listed.
Do you offer door-to-door delivery?
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Yes, door-to-door delivery is our core service. We collect from your address in the USA and deliver directly to the recipient's address in Africa. The recipient does not need to travel to a depot or warehouse to collect their items.
How do I track my shipment?
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After booking, you will receive a unique booking reference number by email. Use this number on our Track My Order page to check the status of your shipment at any time.
Pricing & Payment
How is the shipping price calculated?
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Our pricing is fixed by item type and size — not by weight. You simply select your item category and specific item, and the price is shown immediately. There are no hidden fees. View our full Pricing page for all rates.
What payment methods do you accept?
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We accept credit and debit card payments online via Stripe (Visa, Mastercard, Amex). You can also choose to pay at the time of collection in cash. Select your preferred payment method during the checkout step of your booking.
Can I cancel or modify my booking?
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To cancel or modify a booking, please contact us as soon as possible via our Contact page with your booking reference number. Cancellations requested before pickup may be eligible for a full refund.
Items & Packaging
Do you supply boxes and packaging?
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Yes, for sea freight D&T International can supply the boxes or drums you need. Alternatively, you can use your own packaging. Please ensure all items are securely packed before our team collects them.
What items are prohibited?
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Certain items cannot be shipped for legal or safety reasons. Please review our full Prohibited Items list before booking.